GENERAL CONDITIONS OF ONLINE SALE OF THE HOTEL DES TOURISTES
Object
These general terms and conditions apply to all online reservations made with our HOTEL DES TOURISTES establishment by means of the Regional Marketing Tool (ORC).
The customer acknowledges having read and accepted these general conditions. No reservation is possible without the customer having indicated his agreement with them. The customer has the option of saving and printing these general conditions.
Offers
All of our advertisements, web pages or offers are developed in good faith and based on available data. Maps, photos and illustrations are presented for information purposes and are not contractual. They can be modified before the finalization of the reservation. The customer authorizes us to correct any obvious material errors in the information that we communicate to him.
Price
The prices displayed at the time of booking constitute the total price of the service sold, including taxes, fees and other charges. Any supplements are clearly indicated before the reservation is made for the service.
The customer authorizes us to correct any obvious price errors.
Reservation
The customer chooses the services presented on the regional marketing tool. He acknowledges having read the nature, destination and booking methods of the services available on the booking tool and having requested and obtained the necessary and/or additional information to make his booking in full knowledge of the facts. The customer is solely responsible for his choice of services and their suitability to his needs, so that our responsibility cannot be engaged in this regard. The reservation is deemed accepted by the customer at the end of the reservation process.
Booking process
Reservations made by the customer are made via the dematerialized reservation form accessible online on the reservation tool. The reservation is deemed to have been made upon receipt of the reservation voucher. The customer agrees, prior to any reservation, to complete all the information necessary for the reservation. The customer certifies the veracity and accuracy of the information provided. Once the final choice of services to be booked has been made, the booking procedure includes the following steps until validation:
the seizure of the bank card in the event of a request for guarantee or prepayment, the consultation and acceptance of the general conditions of sale relating to the service(s) services(s) and, finally, the validation of the reservation by the customer.
When booking, a deposit will be withdrawn from the bank card (30% of the total booking), the rest is paid on arrival.
In case of cancellation before 2:00 p.m. the day before the reservation, only the deposit is lost.
In case of cancellation after 2:00 p.m. the day before the reservation or no-show, the total will be debited from the credit card.
Acknowledgment of receipt of the reservation
The booking tool acknowledges receipt of the customer's reservation and confirms it by sending an e-mail without delay. The confirmation of the reservation by e-mail summarizes the contract offer, the servicesreserved, the prices, the deposit debited and the conditions of sale relating to the selected rate, accepted by the customer, the date of reservation made as well as the address of the establishment to which the customer can submit his complaints.
Right to retract
It is recalled that, in accordance with article VI.53 of the Belgian Economic Law Code, if the contract provides for a specific date or period of performance, the customer does not have the right to withdraw in the event of a reservation:
- accommodation other than for residential purposes (e.g. holiday accommodation),
- of a transportation,
- a car rental,
- catering and services related to leisure activities.
Respect for privacy
We collect your data in accordance with the General Data Protection Regulation (2016/679) (""GDPR"").
The personal data you provide to us are necessary for the processing of your reservation and are essential for the management and provision of the services (article 6.1.b of the aforementioned Regulations). For these purposes, your data may thus be transferred to our partners, including in particular Elloha.com which manages the booking tool, online payment service providers, service providers established in third countries. In particular when paying online, the customer's bank details must be transmitted by the payment service provider to the bank of the establishment, for the execution of the reservation contract.We only use partners who guarantee a level of protection in accordance with the principles enshrined in the GDPR.
With your consent, your data may also be used by us to send you our promotional or commercial offers, by e-mail or post.
We keep your data for a period of 3 years after the last contact (email, reservation, etc.).
As the person whose data is collected, you have a right of access, rectification, erasure of your data, as well as a right of opposition to the collection of your data. These rights can be exercised by sending us an email, mentioning your surname, first name and address as well as the subject of your correspondence.
Your complaints relating to the collection and processing of your personal data can be addressed to the competent supervisory authority.